Warranty after purchase
Please contact us if you have any problems or concerns with the delivered product.
Product warranty procedure
If you wish to receive a product warranty service, please contact the store where you purchased the product first.
(We can not respond even if you contact a different store window)
After that, please prepare our warranty card and products (all the accessories included in the package), and either come to the point of purchase or send it to the address indicated on the warranty card by freight collect.
We will check the product after it arrives, and if we can confirm the defect, we will respond to the planned warranty.
When using mail order sales, the “Invoice” is the guarantee. When purchasing at the store, the “receipt” is the warranty.
Warranty card is always required, so please keep it carefully so that it will not be lost. If lost, we may not be able to handle it.
※Under no circumstances will you be able to deliver on the same day by motorcycle or other means. (Product defects, missing items, defective delivery, etc.)
Precautions for handling initial defects
- The initial failure will be handled promptly, but depending on the content of the failure and the level of support, it may take up to 5 business days to complete the response.
- Due to the nature of the product, we will respond after confirming the defective content. We will not be able to postpone the product, ship the substitute, or refund before confirmation.
- The initial failure will be handled only by mail. We cannot provide support for business trips other than those on the left.
- Even if an initial failure occurs, we will always respond after confirming the initial failure.
- At the time of product exchange, if there is no stock of the same type product, it will be exchanged with another product, but if a difference occurs, you will be charged separately.
- Returns cannot be accepted if there is a stock of the same product type. All will be treated as exchanges.
- The amount returned when refunding will be the face value we requested. Any additional fees incurred upon payment will not be refunded.
- f the cause is caused by the customer (software installation, setting error, compatibility, etc. without any problem with the product itself), a verification fee (3,000-5,000 yen) may be charged separately. We will not pay for the accessories you provide (protective sheet, charger, case, etc.).
- In addition, please note that we will not be responsible for handling fees for procedures between the carrier / manufacturer / repair shop and the customer.
Terms of product storage
Our company is excluded from the scope of responsibility for all the indirect damages that accompany the warranty period. In the meantime, we will not be able to provide replacements under any circumstances.
There is no guarantee for data such as photos, phonebooks, files, etc. of smartphones, mobile phones, personal computers, storage devices, etc. Be sure to back up the necessary data by your own hands. There is no guarantee even if data is lost due to initialization.
We will contact you after the treatment is complete and will return the product you received, but if you cannot receive the product for any reason, or if it is difficult to return the product due to inability to contact, etc., from the support reception date We accept up to 1 month.
If the period is exceeded, the customer is deemed to have waived their ownership and can be disposed of by us. In addition, costs (work expenses, storage, management costs, etc.) will be charged separately.
If you keep the product during the initial failure warranty period, the storage period is also included in the initial failure warranty period.
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- Warranty after purchase
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