Can I use a ◯◯SIM card?
Domestic carrier models
SIM cards issued by docomo can be used basically, but depending on the card you have, the model may not be compatible. Please contact docomo directly to see if your card is compatible with the model you plan to purchase.
Basically, only au-issued SIM cards can be used, but depending on the card you have, the model may not be compatible.
Please contact au directly in advance to see if your card is compatible with the model you plan to purchase.
In addition, please note that you may need to clear the lock at the au shop counter before using an au mobile phone or smartphone.
※ Please contact au directly for procedures and fees.
Clear IC lock on au terminal:
There are many au smartphones, mobile phones, and mobile routers that require IC lock clear before use.
Please note that when you purchase the corresponding model, you will need to complete the procedure at the au shop. In addition, we do not perform IC lock clear, return or exchange for this reason.
There are exceptionally processed products that require IC lock clearing, but in that case the name is written in the product name.
- Basically, only SIM cards issued by SoftBank can be used, but depending on the card you have, the model may not be compatible.
- Please contact SoftBank directly to see if your card is compatible with the model you plan to purchase.
※ If you plan to change models between mobile phones, iPhones and other smartphones, please be aware of the compatibility.
- Basically, only SIM cards issued by Y!Mobile can be used, but depending on the card you have, the model may not be compatible.
- Please contact Y!Mobile directly to see if your card is compatible with the model you plan to purchase.
About MVNO service
Regarding the SIM card support status of MVNO services such as b-mobile SIM, BIC SIM, and BIGLOBE SIM, we have not confirmed the operation, so we cannot answer any questions.
We recommend that you use EMOBILE terminals only for model changes. As new contracts are often not approved for bringing in, we do not guarantee them.
Please note that we do not accept any returns or refunds for the reason that a new contract cannot be made.
About SIM-free models
SIM-free mobile phones, smartphones, and tablets are featured for overseas use, but we have not actually confirmed the operation in overseas countries, so you can reliably make calls and communications in each country. We can not guarantee that. If you want to know more about SIM-free, please check below.
Data such as supported radio frequency is described in the details of each product, so please purchase it after confirming whether it corresponds to the country you plan to use based on this.
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